WE THE BIRDS operates its shop with Printful, a custom print-on-demand fulfillment service. We do not manage the fulfillment of our orders. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.
Please read all site policies for more information.
No. ALL SALES ARE FINAL. Each order is made after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email customercare@wethebirds.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
WE THE BIRDS™ Shop operates with Printful, a custom print-on-demand fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Please read all site policies for more information.
Lightroom® Presets are saved settings which apply a specific style to your images. Lightroom® Presets increase your workflow, maintain a consistent style and improve the overall look of your final images. After applying a preset, you will likely need to adjust some settings to make your image “perfect”. We encourage you to adjust the settings according to your taste!
Remember: some images require more adjusting than others (depending on lighting, skin tones, and desired look).
We did! Our founder, Sarah, directs all visual production at WE THE BIRDS. Her credibility in the creative industry is backed by her professional experience in graphic design, art direction and photography combined with her degree in Fine Art. Sarah leads our team of creative professionals. Learn more about our team here!
Sorry no. All WE THE BIRDS products are copyright protected. You agree to this by accepting our terms of use and copyright policy on purchase. Only the person who bought it should use the preset(s). If we find out that our products are resold and shared in anyway we will have to initiate legal steps…and we really don’t want to do that!
Due to the nature of the digital products we sell and the industry’s standards, we do not provide refunds for any reason. Please make sure that you have Adobe Lightroom® and that the version of your software is compatible with our products before proceeding with the purchase.
Sisters, Sarah + Natalie Knowlton, are the founders of WE THE BIRDS — a lifestyle brand and specialty French macaron bakery. We grew up all over the world, moving over 17 times and living in many countries including: Singapore, Australia, and of course, the USA. At some point, we started referring to ourselves as “birds” because we were always in "flight". Our personal style and global perspective is a reflection of our transient upbringing.
